FAQs
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Why Work With Nurturing Roots?
At Nurturing Roots, every session is designed around you—your experiences, your needs, and your pace. Alyssa’s approach is collaborative, compassionate, and non-judgmental, blending intuition with evidence-informed practices to support healing for mind, body, and spirit.
We create a safe, welcoming space for adults (18 years +) of varying backgrounds—students, working professionals, care providers, retirees— as well as those who identify as neurodivergent, highly sensitive, empathic, 2SLGBTQIA+, or spiritually-minded.
At Nurturing Roots, we see the healing journey as more than just navigating the heaviness of big emotions. Sessions can also be fun, creative, and joyful, helping you balance life’s challenges with the energy, playfulness, and lightness that make life meaningful. Here, you are invited to explore, grow, and reconnect with yourself in a way that feels authentic, empowering, and deeply supportive.
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How Many Sessions Will I Need?
Each person’s healing journey is unique, so the number of sessions depends on your needs and goals.
For Clinical Counselling and Brainspotting timelines can vary. Some people feel relief within a few sessions, while others benefit from longer-term support to gently re-pattern the nervous system, integrate past experiences, and build sustainable change.
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Are Your Services Covered by MSP/Insurance?
Alyssa is a Registered Clinical Counsellor (RCC) with the BC Association of Clinical Counsellors. Clinical counselling and Brainspotting counselling session receipts can be reimbursed by your extended benefits plan/MSP premium/ICBC claims.
Medical Qigong is not clinical counselling. However, it may be covered by extended benefits plan. Before starting sessions it is best to check with your provider to confirm that the services is covered under your plan.
Alyssa does not offer Direct Billing at this time.
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What is the Cancellation Policy?
Each session is set aside just for you, with care and intention to support your healing. As Alyssa works with one client at a time, your appointment space is reserved specifically for you.
• If something comes up and you need to reschedule, at least 48 hours’ notice must be provided by email to nurturingrootsyyj@gmail.com and receiving confirmation that your appointment is cancelled. This allows the space to be offered to someone else waiting for support.
• Cancellations with less than 48 hours’ notice will result in a full appointment fee.
• No-shows or three late cancellations in a row will be charged the full session fee.
• Please note that refunds are not available.
Thank you for helping to honour both your time and Alyssa’s, and for supporting the consistency that makes the healing process possible.
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Fees and Payment
Payment is made in full at the time of your session via:
• E-transfer payments: they can be sent to the email provided at the time of booking.
• Credit card and Debit card payments: they are processed securely through JaneApp or Paypal.
• A receipt will be provided after each session.